Calculate the optimum number of customer service staff to minimise your costs. Determine the number of customers waiting, average waiting time, and service staff utilization. Review the impact of changes in service point numbers on total costs. The model considers customer arrival and service rates, the cost of service staff, and the loss of profit contribution due customer waiting time (dissatisfaction).

Twister Website Translation Translator gives you the ability to surf the internet in over 180 language combinations for free. Easy integration with Internet Explorer. Languages include Japanese, Korean, Arabic, Chinese, Italian, German, Russian, Spanish, English, Italian, French and Portuguese. Requires Java (www.java.com), Internet Explorer, Windows and a broadband internet connection.